Customer Services


STANDARD DELIVERY (3 – 4 DAYS) – £2.80 per order

EXPEDITED DELIVERY (1 – 2 working days) – £4.99 per order



Orders received by 15:00 hours dispatched same working day (Monday to Friday)

All our prices include VAT where applicable. Currently printed books are zero rated in the UK.

Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT and will be required to pay extra for delivery and clearance where necessary.

Privacy and Cookies

Our Privacy policy covers all users who use the website. is operated by NextStepsGroup Ltd. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply five principles which you can read about below.

Principle 1 – Notice

During our order process, we ask for personal information which both identifies you and enables us to communicate with you. We will use the information you provide only to process your order or to provide you with an update on the status of your order and or specific promotions which offer from time to time for existing customers. You may opt out of these promotions at any time using the “unsubscribe” facility.

This privacy policy only covers the website at Other links within this site to other websites or third party sites within are not covered by this policy. We may continue to use your personal information for a period after you cease being a user.

Principle 2 – Security

We have taken appropriate measures to ensure that your personal information is not unlawfully processed. uses industry standard practices to safeguard the confidentiality of your personal identifiable information. treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.

Principle 3 – Cookies

The web site uses etracker technology ( to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

Principle 4 – Minors

The website is not intended for children and we ask that no-one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.

Principle 5 – Deletion of your Personal Data

We are unable to delete your account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with This is because we may need to access historical information for business accounting purposes to comply with HM Revenue & Customs requirements.


If you have any questions about this privacy policy, or the use of your personal information, or if you have any questions for relating to privacy, please send them to the address detailed on the Contact us page.

Changes to this policy

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Returns and unwanted goods

We hope that you are pleased with your purchase from, however there may be occasions when you need to return goods to us. Please note that all of our goods are supplied in full compliance with the Consumer Protection (Distance Selling) Regulations.

If you have changed your mind and the goods have not been in your possession for over 14 days, then you are entitled to return the goods to us for a full refund on the following conditions as paperback book covers are easily scratched and damaged.

1. Please take photographs of the front and back and spine of the book. Email the images to together with a copy of your invoice.

2. If we can see from these images that there is no damage and that the spine image shows that the book has not been opened, then we will email you confirmation that the book may be returned.

3. On receipt of the book in resalable condition we will then refund the book cost from your invoice.

Please remember that if you have changed your mind, you need to advise us by e-mail or letter within 14 days of the date of receipt of the goods. Your money will be reimbursed within 5 working days of us checking receiving the goods.

Please note that for items where you have changed your mind, responsibility for the cost of postage packaging and the risk of sending remains the responsibility of the customer until they are received back into our warehouse.

Terms and Conditions for

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NextStepsGroup Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘NextStepsGroup Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at 2 Crossways Business Centre, Bicester Road, Kingswood, Aylesbury, HP18 0RA. Our company registration details are; Registered in England & Wales Number 03990146. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: see Privacy and Cookies above.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.